Contact Us

We're here to help — 24 hours a day, 7 days a week

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Get in touch

WhatsApp — Fastest reply

Chat with our support team instantly. We respond within minutes, 24/7.

Chat now on WhatsApp

Email

For detailed inquiries, booking confirmations, and privacy-related requests.

[email protected]

Company info

Jifu, LLC
Registered in Delaware, USA.
Operations office: Bangkok, Thailand.
Port partners across Bali, Gili Islands, Nusa Penida, and Lombok.

Not a walk-in office — reach us online first.

Legal & policies

Review our policies for full details on how we handle your data, bookings, and cookies.

Port locations

Arrive 30–40 minutes before departure

Padang Bai

Main east-coast port. Departures to Gili Islands, Lombok. Cafe, shops, and ATMs on site. 50-min drive from Ubud, 1h from Sanur.

Sanur

South-east coast. Departures to Nusa Penida, Nusa Lembongan, Gili Islands. 15-min drive from central Sanur hotels.

Serangan

Southern Bali. Limited fast-boat departures to Gili Islands and Lombok. Near Benoa Harbour.

Need help finding your port? Ask us on WhatsApp — we'll send you a Google Maps link.

Emergency contact

For urgent issues on departure day (running late, can't find the port, missed your boat), contact us immediately on WhatsApp:

WhatsApp Emergency → +1-302-217-0438